The customer may unilaterally terminate the contract without claiming a reason, within 10 working days, in accordance with OG 130/2000, supplemented by Law 51/2003 on the legal status of distance contracts, only in writing by email to client@fashionbylaina .eu, and can return the product / products within the same 10 business days only if it is in perfect condition, including the packaging, accessories and related supplies, the customer will only bear the cost of the shipment.
Returned products must be shipped to TAF & LAINA PARTNERS SRL, 12 Episcopul Chesarie Street, postal code 040183, sector 4, Bucharest.
According to OG 130/2000 regarding the legal regime of distance contracts: "The consumer has the right to notify in writing to the trader that he renounces the purchase, without penalties and without invoking a reason, within 10 working days after receipt of the product or, Of services, from the conclusion of the contract ". The return of products is subject to this law only for products delivered to customers by express courier. Orders that were issued at Fashion by Laina headquarters or carried by Fashion by Laina directly to customers through their own staff are not considered as distance trade but sales through specialized shops as they can be viewed, verified and personally accepted as an appropriate to the purpose and needs of the client.
According to the clause contained in OG 130/2000 art.2 let. In the case of purchasing products from this site using remote communication techniques, if the product is returned to a state in which it can no longer be sold as new, Fashion by Laina reserves the right to request a refund for the product In the initial stage (if possible). If the product has traces of use and can no longer be sold, Fashion by Laina reserves the right to refuse the return and the product will be resold to the customer at its expense.
Products purchased at a distance can be returned according to OG 130/2000. They can be returned, in their original packaging and in the same condition they were received, within 10 business days of receiving without penalty and without invoking any reason. Product returns will be made at the expense of the customer, using the same shipment service as the shipment. Fashion by Laina will return the order value within 30 days from the date of writing the contract and receiving the returned product. Reimbursement and return terms do not include delivery costs. Returned amount will be credited to the client's account, communicated in writing to the email address firstname.lastname@example.org. Products that show physical alterations of any kind are not accepted for return.
"Custom made" products are custom-made products customized on body size, products that are not available in stock and are specifically ordered by the customer cannot be returned, being considered as "Custom Made”.